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SAP CRM Training in Chennai


Course Duration

40 HOURS Sign in with Facebook Sign in with Facebook

About SAP Customer Relationship Management (SAP CRM)

  • SAP CRM training┬ásessions deliver mastery level instruction for project team members and more advanced SAP users.
  • The CRM training sessions deliver mastery level instruction for project team members and more advanced SAP users.
  • Each CRM course includes basic level instruction, advanced tips, live discussion, demonstration, and test yourself exercises.
  • Our trainers provide training that is customized to meet the requirements of your individual project and organization.

  • Course Contents

    SAP CRM Solution Overview
  • Introduction to SAP CRM
  • Foundation & Architecture of SAP CRM
  • SAP CRM Base Customizing
  • SAP CRM Marketing
  • SAP CRM Sales
  • SAP CRM Service
  • SAP CRM Interaction Center
  • SAP CRM Middleware
  • SAP CRM Channel Management
  • SAP CRM Analytics
  • SAP CRM E-Commerce
  • SAP CRM Mobile Sales
  • CR 100: Base Customizing
  • CRM Master Data
  • CRM Business Partners
  • Creation of Business Partners on Category
  • Basic Settings
  • Business Partners Grouping
  • Business Partners Relationships
  • Visual Configuration Tools
  • CRM Organizational Management
  • CRM Organizational Model
  • Organizational Data Determination
  • Territory Management
  • Hierarchy Levels, Hierarchy ID
  • Assigning employee to Hierarchy
  • Product Master
  • Product Types
  • Creation of Hierarchies and Categories
  • Creation of Attributes, Set types
  • Transaction Processing
  • Structure of transactions
  • Transaction Types
  • Copy Control
  • Item Categories and Item Category Determination
  • Basic Functions in Business Transactions
  • Status Management
  • Activity Management
  • Business Activities/Task
  • Activity Monitor
  • Partner Processing
  • Partner Functions
  • Access Sequence
  • Partner Determination Procedure in Customizing
  • Actions
  • Billing
  • CR 600: Marketing
  • Marketing Planning & Campaign Management
  • Segmentation
  • Personalized Mails
  • Product Proposals
  • Lead Management
  • Campaign Automation
  • External List Management
  • Marketing Analysis
  • CR 300: Sales
  • Opportunity Management
  • Contract Management
  • Quotation and Order Management
  • Visit Planning
  • Sales Activity Management
  • Rebate Management
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